This Website collects Personal Data of users who browse within the website.
The personal data provided, related to and/or instrumental to your browsing experience on our website, will be processed in accordance with the Swiss Federal Act on Data Protection (LPD) and in compliance with confidentiality obligations.
Vocalhum
Data Controller’s email address: info@vocalhum.ch
The Company has appointed a Data Protection Officer (“DPO”) pursuant to Art. 10 LPD. The DPO can be contacted at the following address: info@vocalhum.ch
Personal Data (or Data): Any information that, directly or indirectly, including in connection with any other information, such as a personal identification number, allows a natural person to be identified or identifiable.
Usage Data: Information collected automatically through this Website (also by third-party applications integrated into this Website), including: IP addresses or domain names of computers used by the User, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server response (success, error, etc.), the country of origin, browser and operating system characteristics, time-related details of the visit (e.g. time spent on each page), and details of the navigation path within the Application, with particular reference to the sequence of pages visited and parameters related to the User’s operating system and IT environment.
User: The individual who uses this Website and who, unless otherwise specified, coincides with the Data Subject.
Data Subject: The natural person to whom the Personal Data refer.
Data Processor (or Processor): The natural or legal person, public authority or other body that processes personal data on behalf of the Data Controller, as described in this privacy policy.
Data Controller (or Controller): The natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including security measures relating to the operation and use of this Website. Unless otherwise specified, the Data Controller is the owner of this Website.
This Website (or this Application): The hardware or software tool by which Users’ Personal Data are collected and processed.
Service: The service provided by this Website as defined in the relevant terms (if any) on this site/application.
Cookies: Cookies are Tracking Tools consisting of small portions of data stored within the User’s browser.
Tracking Tool: Any technology – such as Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that enables Users to be tracked, for example by collecting or storing information on the User’s device.
The Personal Data collected by this Website, either independently or through third parties, include: Usage Data (e.g. via IP address); browsing data; identification data such as name and surname; identification credentials such as username; contact data such as email address.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific information notices displayed prior to data collection.
Personal Data may be freely provided by the User (e.g. by completing data collection forms on the website) or, in the case of Usage Data, collected automatically (e.g. through cookies) during the use of this Website.
Where this Website indicates certain Data as optional, Users are free to refrain from providing such Data without consequences for the availability or operation of the Service.
The possible use of Cookies – or other tracking tools – by this Website or by third-party service providers used by this Website is intended to provide the Service requested by the User, in addition to other purposes. For further information, Users may consult the Cookie Policy.
The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases other parties involved in the operation and maintenance of this Website (administrative, commercial, marketing, legal staff, system administrators) or external parties (such as third-party technical service providers, hosting providers, IT companies, communication agencies) may have access to the Data. These parties may also be appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may be requested from the Data Controller at any time.
The website is hosted in Switzerland, specifically with Microsoft Azure hosting, located in Zurich. The data are not transferred outside the territory of the Swiss Confederation.
The Data Controller processes data for the following purposes:
a) Activities strictly necessary for the User’s navigation on this website and to ensure its proper functioning. This processing is based on the overriding interest of the Data Controller in ensuring the correct usability of the website and the security of the data transmitted through it.
It should be noted that the IT systems responsible for the operation of this website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols. These include IP addresses or domain names of users’ devices, URI/URL addresses of requested resources, request time, method used to submit the request, size of the response file, numerical code indicating server response status, and other parameters related to the user’s operating system and IT environment.
Responding to requests received via the “SEND YOUR REQUEST” contact form available on this website. Data are processed for pre-contractual purposes.
Purpose a): Data are retained until the end of the browsing session with reference to technical cookies. Please consult the Cookie Policy for further details. Data related to IT system maintenance are retained until the completion of the technical intervention.
Purpose b): Data are retained until the request is fulfilled. In the event of a contractual or commercial relationship, data will be retained for up to 10 years after termination of the relationship.
Purpose c): Processing is based on consent. Data will be processed until consent is withdrawn.
Purpose d): Login data for the customer area will be processed until termination of the relationship between the customer and Ticicom.
The recipients of data processed through the website include:
Pursuant to the LPD, the Data Controller recognizes the following rights:
Without prejudice to any administrative or judicial remedies, users may lodge a complaint with the competent supervisory authority (Federal Data Protection and Information Commissioner – FDPIC). Rights may be exercised by contacting the Data Controller at privacy@ticicom.ch or the DPO at dpo@ticicom.ch. Newsletter subscriptions may be cancelled using automatic unsubscribe tools.
Personal Data may be used by the Data Controller in legal proceedings or preparatory stages to defend against misuse of this Website or related Services. Users acknowledge that the Data Controller may be required to disclose Data by order of public authorities.
The Data Controller reserves the right to amend this privacy policy at any time. Changes will be indicated by an updated revision date.
Last update: 24.11.2025